1st Class Office Solutions, LLC(Formerly Northwest Mailing)., a locally owned company, is enjoying its 18th year of providing mailing solutions for businesses within our marketing area: All of Eastern Washington, Northern Idaho, and Eastern Oregon.
Daniel Browne, President and CEO, is proud to report that 1st Class Office Solutions has garnered and maintained a large variety of customers since its humble beginnings in June of 2002. Mr. Browne has over 25 years of direct customer experience in the mailing industry.
Our mission at 1st Class Office Solution is customer focused: We utilize a consultative approach to determine optimal hardware/software solutions. We strive to provide integrated mailing and document handling solutions to our clients at a greater value than offered by our competitors. We pride ourselves on the quality processes we use interacting with our customers to aid them in their decision making, and our proactive approach to problem elimination.
Our employees are the heart of our business and the core of our success. We have carefully grown from our original five employees to our present dedicated thirteen co-workers.
We have five dedicated Account Managers that match your needs with product solutions from the above companies.
We provide four dedicated service technicians to ensure your product choices will always meet your expectations.
We maintain an administrative staff of six cross-trained team players to ensure day to day business viability.
We employ one tireless telemarketer to spread the word to our non-customers that they do have options in their business choices.
We continually survey for customer satisfaction: Our results indicate that 95% of our customers are currently very pleased with 1st Class Office Solutions.
In our evolving, complex, and technical environment, your employees and your bottom line will enjoy our competency and user friendliness.
